(Note that while the true ROI would have to be calculated post-deployment, you could use a similar rubric to project potential cost savings as a means of getting buy-in, provided you’re using reasonable estimates.)Ĭost savings show an initiative is earning its keep, especially in an age when IT leaders are regularly asked to operate under a “do more with less” banner. If “new” costs less than “old” over similar timeframes (and better still, over a long-term horizon), you’ve got a foundational case that the RPA project was worth it in terms of financial costs. New = cost of RPA solution + cost of people to manage the RPA.Old = how much effort was it taking before multiplied by the salary of the people doing the work.In turn, he believes measuring the financial ROI of your RPA can be boiled down to a before-and-after – or old-versus-new – comparison. How to measure the ROI of RPAĪntony Edwards, COO at Eggplant, points out that RPA ultimately comes down to replacing manual, repetitive human work with software. Assuming things go well and you’re beginning to achieve your intended goals, measurement will also be key to optimizing for additional gains – and bolstering the ongoing business case for automating additional processes, especially if you face skeptics in your organization. How will you know if it’s working as intended?Īs with any significant undertaking, you need to define how to measure your results. You’ve identified a business process to streamline with robotic process automation (RPA) and decide it’s time to move forward.
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